🛠 Tech Stack

💼 About This Role

You'll own and scale Pindrop's customer advocacy, reference, and lifecycle programs to drive retention and expansion. You'll sit at the intersection of Marketing, Sales, Customer Success, and Product, transforming customer stories into champions and building programs that deepen engagement. This role offers direct access to leadership and a chance to shape customer marketing strategy at a fast-growing AI security company.

🎯 What You'll Do

• Recruit and manage customer advocates for references and case studies.
• Write and produce customer stories like case studies and win stories.
• Build lifecycle campaigns for onboarding, adoption, and retention.
• Plan and execute Pindrop's annual customer conference (CFX).

📋 Requirements

• 4+ years in B2B SaaS or enterprise software marketing.
• At least 3 years focused on customer marketing, advocacy, or lifecycle programs.
• Hands-on experience with Marketo, HubSpot, or Salesforce.
• Day-to-day use of generative AI tools like Claude or ChatGPT.