🛠 Tech Stack

💼 About This Role

You'll join the OPSWAT Level 1 technical support team to troubleshoot and resolve customer issues efficiently. You'll manage support tickets, provide real-time assistance, and contribute to knowledge base documentation. This role offers exposure to cutting-edge cybersecurity technologies and industry-leading products.

🎯 What You'll Do

• Monitor and manage the queue of open support tickets.
• Investigate and diagnose reported technical issues.
• Escalate complex issues to senior engineers with documentation.
• Assist customers with installation, configuration, and integration.

📋 Requirements

• Bachelor's degree in Computer Science, IT, or related field.
• 1-2 years of experience in technical support or IT service role.
• Hands-on experience with Windows and Linux environments.
• Familiarity with ticketing systems (e.g., Jira, Service Cloud, Zendesk).

✨ Nice to Have

• Basic understanding of cloud computing (AWS, Azure, Google Cloud).
• Knowledge of cybersecurity concepts and security products.
• Scripting or automation skills (Python, Bash, or PowerShell).

🎁 Benefits & Perks

• 💰 Competitive salary and benefits package.
• 📈 Opportunities for career growth and skill development.
• 🔬 Exposure to cutting-edge technologies and industry-leading products.
• 🤝 Collaborative and dynamic work environment.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 7 days