🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for customers, handling a wide range of requests from general education to hardware/software investigation. You'll troubleshoot and resolve issues for hospitality customers, working closely with global teams across APAC, EMEA, and NOAM. This role offers flexible shifts and the chance to grow in a fast-paced company.

🎯 What You'll Do

• Provide customer support via phone, chat, and email
• Troubleshoot and resolve customer issues efficiently
• Document interactions using support platforms
• Escalate product issues to Quality Assurance team

📋 Requirements

• Customer service or technical support experience
• German and English communication skills
• Experience with iOS, Android, OSX, Windows platforms

✨ Nice to Have

• Experience with Phone, Email, Ticketing, Live Chat platforms
• Hospitality industry knowledge
• SaaS product support experience

🎁 Benefits & Perks

• 🏖️ Unlimited Annual Leave with PTO scheme
• 🏥 Private healthcare and dental cover
• 💰 £400 yearly towards Health and Wellbeing
• 📈 Equity for all employees
• 👓 Optical cover

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 45 min
3. 3Hiring manager interview· 45 min