🛠 Tech Stack

💼 About This Role

You'll lead retention strategy for high-growth Shopify brands, partnering with top-tier ecommerce companies to improve subscriber growth and LTV. You'll act as the in-house expert, coaching the CSM team and building scalable playbooks. This role offers the chance to make a huge impact at a high-growth startup while working with a collaborative remote-first team.

🎯 What You'll Do

• Partner with top-tier ecommerce brands as a retention and lifecycle expert
• Coach and elevate the Strategic CSM team on retention marketing
• Create scalable playbooks for lifecycle flows and subscription retention
• Identify and drive improvements in LTV, retention, and subscriber growth

📋 Requirements

• 5–7+ years in retention marketing, lifecycle marketing, or CRM
• Deep experience with Klaviyo (must-have) and SMS platforms like Postscript or Attentive
• Proven track record driving retention strategies and LTV for ecommerce brands
• Strong understanding of subscription programs including dunning, churn prevention, and winbacks

✨ Nice to Have

• Experience working at an ecommerce brand or retention/lifecycle agency
• Fluent in ecommerce metrics such as LTV, churn, and cohort performance
• Ability to go from strategy to execution seamlessly

🎁 Benefits & Perks

• 🏖️ Remote-first culture with annual team retreats
• 🚀 High impact at a fast-growing startup
• 🤝 Collaborative team with a fun culture