🛠 Tech Stack

💼 About This Role

You'll provide technical support for home appliances and laptops in Coupang's dedicated after-sales center. You'll deliver remote troubleshooting and drive service process improvements to enhance the customer experience from purchase to A/S.

🎯 What You'll Do

• Provide technical troubleshooting for home appliances and laptops
• Handle general customer inquiries related to electronics
• Conduct video and remote consultations with customers

📋 Requirements

• 3+ years of experience as a CS counselor in home appliance or laptop manufacturer/distributor
• High understanding of electronic products and quick learning of new products
• Proficiency in Excel, Word and other work-related tools

✨ Nice to Have

• Expertise in Zendesk system (Trigger, Workato understanding)
• Business-level English conversation skills

🎁 Benefits & Perks

• 🏖️ 수습기간 포함 정규직 (12주 수습)
• 📈 빠른 성장 가능성
• 💡 기업가 정신 문화
• 🔄 높은 고가용성 시스템 경험

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1서류전형· 1-2 weeks
2. 2전화면접· 30 min
3. 3대면(화상)면접· 1 hour

🚩 Heads Up

• 경력 3년 이상 요구에 비해 직급 Lv.4 (주니어/미드레벨) 불일치 가능성
• 전형 절차에 '전화면접, 대면(화상)면접'만 명시되어 있어 기술 평가 부재 우려