🛠 Tech Stack

💼 About This Role

You'll lead paid support offerings for Snowflake's enterprise customers, driving revenue and retention through proactive, advisory-led engagement. You'll build deep technical relationships and evolve AI-augmented support models to scale value delivery.

🎯 What You'll Do

• Build executive relationships with strategic customers to drive paid support adoption.
• Lead DSE team in proactive advisory, architectural reviews, and risk assessments.
• Own regional sales cycle for paid support programs, collaborating with Sales VPs.
• Achieve KPIs for revenue, attach, consumption, retention, and staffing.

📋 Requirements

• Proven track record in premium support leadership or senior technical sales with revenue accountability.
• Experience managing cross-functional relationships with sales, engineering, and partners.
• Ability to sustain KPIs across revenue, retention, and consumption.
• Experience with AI-augmented workflows or proactive support models.

✨ Nice to Have

• Experience with Snowflake ecosystem.
• Background in cloud data platforms or data engineering.
• Familiarity with SLAs and support operations.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💵 Equity compensation ($240,000–$380,000)
• 🎯 Performance bonus ($61,250–$76,500)
• 🏥 Health insurance
• 📈 Stock options

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Executive Interview· 60 min