🛠 Tech Stack

💼 About This Role

You'll join Chime's IT Support Operations team to resolve moderate-complexity tickets and provide reliable support to employees. Your work ensures technology enables productivity, collaboration, and growth across the company. This role emphasizes craftsmanship, ownership, and balancing speed with care.

🎯 What You'll Do

• Resolve moderate-complexity IT tickets efficiently
• Manage daily workload independently with minimal oversight
• Provide AV support for meetings and conference rooms
• Maintain and follow SOPs and knowledge base articles

📋 Requirements

• 3+ years of IT support experience in a corporate environment
• Proficient in end-user device management and account administration
• Proven ability to resolve moderate-complexity tickets and manage workload
• Clear written and verbal communication skills

✨ Nice to Have

• Familiarity with ITSM tools like Jira Service Desk
• Experience with Chime tech stack (G-Workspace, Slack, Atlassian)
• Background in contributing to knowledge base articles and SOPs

🎁 Benefits & Perks

• 💰 Competitive equity package
• 🏥 Health benefits (medical, dental, vision)
• 📈 Performance bonus
• 🏖️ PTO and paid holidays
• 💻 Home office stipend (if applicable)

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 1 hour