💼 About This Role

You'll lead a team of Client Support Specialists, blending people management with direct client support. Your core impact is ensuring operational excellence and a high-end luxury service experience for clients. This role supports Los Angeles and Denver showrooms.

🎯 What You'll Do

• Lead, coach, and develop a team of Client Support Specialists.
• Monitor showroom volume and balance workloads.
• Serve as escalation point for complex client support issues.
• Ensure adherence to service standards and response-time requirements.

📋 Requirements

• 2-4 years of administrative or project management experience.
• 1-2 years in a Team Lead or Supervisor capacity.
• Proficiency in Microsoft Office and ERP systems.
• Travel required up to 30% to support showrooms.

✨ Nice to Have

• Passion for design and interiors.
• Advanced Excel skills.
• Strong leadership and coaching skills.

🎁 Benefits & Perks

• 🏥 Medical/Dental/Vision
• 💰 401k retirement savings plan
• 🏖️ Generous PTO program
• 🎉 Summer half days
• 🗓️ 8+ federal holidays

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Internal application review· 1 week
2. 2Phone screen· 30 min
3. 3On-site interview· 1 hour