💼 About This Role

You'll partner with Account Executives to drive client renewals and retention, serving as the main point of contact and trusted advisor for enterprise retail brands. You'll build success plans and drive feature adoption to help customers achieve their goals. This role offers the chance to work with household-name enterprise customers and progress your career with an industry-leading customer success team.

🎯 What You'll Do

• Partner with Account Executives to drive renewals and retention
• Build shared Success Plans and provide strategic guidance
• Proactively analyze product usage to identify opportunities and risks
• Maintain ongoing contact via check-ins and Executive Business Reviews

📋 Requirements

• 2-5+ years of Customer Success or related experience
• Experience managing enterprise accounts with 1,000+ employees
• Excellent communication and follow-up skills
• Domain knowledge of SaaS, Marketing Automation, or APIs

✨ Nice to Have

• Project Management or Onboarding experience
• Experience with retail or consumer brands
• HTML or programming knowledge

🎁 Benefits & Perks

• 💰 Competitive compensation including equity
• 🏖️ Flexible paid time off
• 🏥 Comprehensive medical, dental, vision
• 👶 Equal paid parental leave
• 📚 Yearly learning stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min