💼 About This Role

You'll provide advanced technical support for digital pathology systems, acting as a liaison between field operations and business units. You'll lead escalation resolution and drive product improvements through field insights. This field-based role combines technical expertise with customer focus to improve diagnostic outcomes.

🎯 What You'll Do

• Deliver remote and onsite technical support for digital pathology systems.
• Serve as liaison between field operations and business unit for product issues.
• Lead escalation resolution with cross-functional teams.
• Support training and mentoring of internal teams and customers.

📋 Requirements

• Associate degree in a technical field with 3+ years field service engineering experience.
• 1+ year of experience delivering technical training in a structured environment.
• Strong knowledge of diagnosis, repair, and maintenance of digital pathology or complex imaging systems.
• Ability to travel up to 70% domestically with occasional international travel.

✨ Nice to Have

• 10+ years of industry experience.
• Prior exposure to digital pathology systems.

🎁 Benefits & Perks

• 💰 Competitive hourly pay $34.00–$42.00 plus bonus.
• 🏥 Comprehensive medical, dental, and vision insurance.
• 🏖️ Paid time off and company holidays.
• 🏦 401(k) retirement savings plan.
• 📚 Training and professional development opportunities.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min

🚩 Heads Up

• Requires up to 70% travel which may be excessive for some candidates.
• Experience level requirement (3+ years) may conflict with responsibilities better suited for senior role.
• Physical demands (lift 50 lbs, extended standing) not typical for product specialist roles.