💼 About This Role

You'll be the first point of contact for clients, providing empathetic support and troubleshooting issues on our child care management platform. Your work ensures client success and drives product improvements through feedback. High-performers can transition into onboarding roles.

🎯 What You'll Do

• Respond to customer inquiries via chat promptly.
• Troubleshoot technical issues and guide customers.
• Document interactions and feedback for product improvement.
• Update Help Center articles and create new ones.

📋 Requirements

• Bachelor's degree required (Business, Communications, or related field).
• System optimization and first-principles problem-solving skills.
• Comfort operating in fast-paced environments.
• High level of ownership and work ethic.

✨ Nice to Have

• Experience in customer support or SaaS.
• Interest in child care or education technology.
• Familiarity with chat support tools.

🎁 Benefits & Perks

• 💰 Competitive salary + equity
• 🏖️ 3 weeks PTO
• 🏥 Health, vision, dental benefits
• 📚 $1200/year education stipend
• 🍱 Free lunch daily

📨 Hiring Process

Apply via link: https://www.tryplayground.com/about.