🛠 Tech Stack

💼 About This Role

You'll lead field-based teams delivering patient support programs in a dynamic healthcare environment. Your core impact is ensuring operational excellence and strong client partnerships across complex service settings. This role combines strategic oversight with hands-on field leadership, offering a chance to drive continuous improvement in patient care.

🎯 What You'll Do

• Lead, coach, and develop field case manager teams.
• Define KPIs, track performance, and drive results.
• Collaborate with clients to optimize program delivery.
• Manage resource planning and workload distribution.

📋 Requirements

• 7+ years in healthcare operations or clinical programs.
• Proven experience managing field-based or distributed teams.
• Strong understanding of healthcare systems or patient programs.
• Fluency in English; French bilingualism is an asset.

✨ Nice to Have

• Experience in client relationship management.
• Proficiency with CRM or reporting systems.
• Valid driver's license for field responsibilities.

🎁 Benefits & Perks

• 🏥 Comprehensive health coverage (medical, dental, vision).
• 👨‍👩‍👧 Paid parental leave and caregiver support.
• 📚 Professional development and training programs.
• 🌍 Inclusive workplace culture with ERGs.
• 🧘 Wellness and mental health support.

📨 Hiring Process

Estimated timeline: 2–4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min