💼 About This Role

You'll lead CX strategy for Dressly, an AI-powered fashion business, driving refund rate, retention, and reputation. You'll build a scalable customer experience function that directly impacts business growth and customer loyalty.

🎯 What You'll Do

• Lead CX strategy and team of 20+ people
• Design and implement organizational structure for CX
• Balance automation and human touch in customer interactions
• Build analytics dashboards for real-time CX impact tracking

📋 Requirements

• Experience managing 20+ people including middle managers
• Proven track record improving refund rate or retention
• Practical experience implementing AI/automation in customer support
• Experience building metric frameworks and dashboards for CX

✨ Nice to Have

• Background in fashion or e-commerce CX
• Experience with AI-powered support tools

🎁 Benefits & Perks

• 🏢 Modern office with gym, climbing wall, and green zones
• 📚 Exclusive domain education programs and clubs
• 🌐 Networking with co-founders and top experts
• 🇺🇦 Impact on Ukraine through SKELAR foundation
• 🏋️ On-site sports facilities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Case Study / Technical Interview· 60 min