🛠 Tech Stack

💼 About This Role

You'll provide second-level technical support for PDI's POS software, resolving issues for global convenience retail and petroleum clients. You'll investigate problems, manage cases, and ensure high customer satisfaction while contributing to process improvements. This hybrid role offers career progression through technical or functional routes.

🎯 What You'll Do

• Provide second-level support for PDI POS software issues.
• Answer incoming calls and respond to email and web portal cases.
• Identify, analyze, and resolve customer issues, documenting in case notes.
• Escalate issues and participate in knowledge transfer activities.

📋 Requirements

• 2+ years of technical helpdesk support experience.
• SQL skills and database management knowledge.
• Working knowledge of Windows operating systems (Windows 7+).
• Basic networking knowledge.

✨ Nice to Have

• Understanding of payment systems and processes.
• Experience in retail, hospitality, or forecourt environments.
• Fluency in Spanish or French.

🎁 Benefits & Perks

• 🏖️ Hybrid working based in Southampton office.
• 📈 Career progression through technical or functional routes.
• 🌍 Global team collaboration and impact.

🚩 Heads Up

• Role mixes second-level support with first-level phone duties.
• Rotating shifts including nights/weekends/holidays may impact work-life balance.