🛠 Tech Stack

💼 About This Role

You'll serve as a critical technical bridge between R&D, Customer Support, QA, and Product, troubleshooting complex issues in federal enclave and AWS production environments. You'll lead root-cause investigations and drive improvements to product quality and engineering workflows.

🎯 What You'll Do

• Diagnose and analyze product issues in federal and AWS environments
• Lead root cause investigations and document findings
• Monitor production performance indicators and alerts
• Build and maintain debugging tools and dashboards

📋 Requirements

• 3+ years experience in technical support, DevOps, SRE, or QA
• Strong troubleshooting skills across distributed systems or cloud environments
• Hands-on experience with logs and monitoring platforms (Kibana, Grafana, etc.)
• Solid scripting/coding ability in Python, Bash, or PowerShell

✨ Nice to Have

• Experience with federal enclave or restricted-access environments
• Familiarity with Docker, Kubernetes, or cloud platforms
• Background in incident management or SRE best practices

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🩺 Health Insurance
• 📈 401k Matching
• 💻 Remote Flexibility
• 📚 Learning Budget

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Phone Screen· 60 min
3. 3On-site Interview· 3 hours