Tech Stack

Description

You will drive operational and customer experience improvements by analyzing data and feedback, developing reports and dashboards, and collaborating across teams to implement process and product changes. This role requires a data-driven mindset to optimize both Captain and Customer experiences.

Requirements

• Strong analytical skills and ability to work with large datasets
• Proficiency in reporting tools and Excel
• Excellent communication and stakeholder management skills
• Experience in customer experience, operations, or analytics preferred
• Bachelor's degree in business, Operations, Data Analytics, or related field

Responsibilities

• Analyze operational data and customer feedback to identify trends and improvement opportunities
• Develop reports and dashboards to track performance and KPIs
• Collaborate cross-functionally to implement CX improvements via policy, product, and process changes
• Support product rollouts and monitor adoption metrics
• Act as liaison between Customer Experience, Operations, and Product teams