🛠 Tech Stack

💼 About This Role

You'll provide first-class technical support to strategic customers integrating real-time communication APIs and SDKs. Your core impact will be investigating, troubleshooting, and resolving technical issues while collaborating with your team to identify bugs. This role stands out for its focus on strategic customer base and rapid learning environment.

🎯 What You'll Do

• Investigate and resolve API and SDK implementation issues
• Communicate effectively with customers and internal stakeholders
• Contribute to internal and external knowledge bases
• Collaborate with team to identify and escalate bugs

📋 Requirements

• Bachelor's Degree in Computer Science or equivalent
• At least 3-5 years experience in technical support within Telecom or SaaS
• Experience supporting or implementing APIs or SDKs
• Experience with IP-based multimedia communication technologies

✨ Nice to Have

• Experience with programming languages like PHP, Python, Ruby, Node
• Experience building apps using iOS, Android, or JavaScript
• Conceptual understanding of good software design

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 💡 Learning opportunities with cutting-edge communication technologies
• 🌍 Global impact working with major brands like Airbnb, Viber, WhatsApp

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min