💼 About This Role

You'll join MoonPay's Operations team to deliver fast, reliable support to global customers and partners. You'll investigate and resolve issues across email and Slack, ensuring a smooth experience. This role builds foundational skills in crypto support.

🎯 What You'll Do

• Provide timely support via email and Slack channels.
• Investigate and resolve customer issues.
• Meet performance KPIs like CSAT and QA scores.
• Document interactions in CRM and support tools.

📋 Requirements

• 1+ years of Customer Support or Operations experience.
• Strong written communication skills.
• Highly organized and detail-oriented.
• Comfortable learning new tools and products quickly.

✨ Nice to Have

• Experience in FinTech, Crypto, Web3, or Consumer Tech.
• Experience in fast-paced environments.