🛠 Tech Stack

💼 About This Role

You'll handle warranty and service requests for a leading window and door company by managing inbound calls and scheduling. You'll resolve customer issues and collaborate with the operations team. The role offers growth opportunities within a supportive environment.

🎯 What You'll Do

• Answer incoming calls and make outbound calls to customers.
• Order parts and update service records in CRM software.
• Coordinate schedules for service technicians.
• Communicate with field operations on customer issues.

📋 Requirements

• Customer service experience
• Excellent verbal and written communication skills
• Familiarity with CRM system and Microsoft Office

✨ Nice to Have

• Experience in window or door industry
• Multi-tasking in fast-paced environment

🎁 Benefits & Perks

• 🏖️ PTO, paid holidays, floating holidays
• 🏥 Full insurance package (medical, dental, vision, life)
• 💰 401(k) with company match
• 🎓 Student loan repayment and tuition reimbursement
• 🎁 Employee perks discount program