🛠 Tech Stack

💼 About This Role

You'll lead the Customer Service and Operations function at a growth-stage fintech, managing a team of managers and ensuring a consistently excellent customer experience across all touchpoints. Your impact will include shaping operational strategy and driving continuous improvement to support a rapidly scaling business. You'll work in a diverse, people-focused culture that values trust and simplicity.

🎯 What You'll Do

• Lead, coach, and develop a team of operations managers
• Set performance expectations and conduct regular reviews
• Define and monitor KPIs to drive operational improvement
• Manage escalations and ensure robust resolution frameworks

📋 Requirements

• 5+ years of experience in operations or customer service management
• At least 3 years in a senior or multi-team leadership role
• Experience in fintech, financial services, or regulated industry

✨ Nice to Have

• Relevant tertiary qualification
• Proven track record of managing managers

🎁 Benefits & Perks

• 🌈 Diverse, inclusive culture representing 19 nationalities
• 💪 Growth-stage fintech with opportunities for impact
• 🌍 Socially fair mission supporting migrants and underserved communities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Team Interview· 60 min
4. 4Offer

🚩 Heads Up

• Salary not disclosed
• No specific tech stack mentioned