🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for families seeking autism services, answering calls with warmth and patience and guiding them through intake. You'll maintain a welcoming, organized environment and ensure every family feels supported from the very first call. This role combines family engagement and administrative support for a growing remote team.

🎯 What You'll Do

• Answer incoming calls with warmth and connect families to the right person
• Return voicemails within 1 business day
• Conduct intake screenings using approved questionnaire
• Coordinate scheduling of developmental evaluations with clinical team

📋 Requirements

• High school diploma or equivalent
• 1 year of customer service or administrative support with a US-based company
• Strong English fluency both written and verbal
• Comfort supporting families through stressful or emotionally complex situations

✨ Nice to Have

• Experience in autism services, disability services, or family support
• Familiarity with neurodiversity-affirming values
• Bilingual Spanish or Portuguese

🎁 Benefits & Perks

• 🏖️ Remote work
• 💰 Annual bonus offered
• 📞 On-demand interpreter services

🚩 Heads Up

• Salary range is very low for US-based company (12k-18k USD per year)
• Role combines family support and administrative tasks which may cause role ambiguity