🛠 Tech Stack

💼 About This Role

You'll manage the full customer lifecycle for a stablecoin payments platform, driving adoption, renewals, and expansion. You'll collaborate cross-functionally to ensure seamless onboarding and integration. This role offers massive impact at a hypergrowth fintech backed by top investors.

🎯 What You'll Do

• Own customer lifecycle post-sales through onboarding, adoption, renewal, and expansion
• Drive revenue via upsell, cross-sell, and end-to-end renewal negotiations
• Analyze product performance and onboarding metrics for improvement
• Collaborate with product managers to define onboarding requirements and user stories

📋 Requirements

• Bachelor's degree in Business, Analytics, Economics, or related field
• 2-6+ years experience in customer success or similar B2B role
• Product analytics tools experience
• Fluent in Mandarin

✨ Nice to Have

• Experience in financial services or credit card industry
• Familiarity with SQL and other data query tools
• Knowledge of customer onboarding best practices in tech

🎁 Benefits & Perks

• 🌴 Unlimited time off with mandatory 10 days minimum
• ☕ Flexible working with home office stipend
• 🧠 Comprehensive health, dental, vision (US) with 100% subsidized life insurance
• 💡 401(k) with 4% company match
• 📦 Equity option plan