🛠 Tech Stack

💼 About This Role

You'll provide Tier I technical support to a global user base, diagnosing and resolving IT issues. You'll act as the first line of support in a fast-paced service desk environment, ensuring incidents are documented and resolved within SLAs. This role offers exposure to global IT operations and a collaborative team culture.

🎯 What You'll Do

• Provide Tier I technical support via phone, chat, and tickets
• Diagnose and resolve IT issues or escalate to Tier II
• Log and manage incidents in the ticketing system
• Maintain high service standards and SLAs

📋 Requirements

• 2+ years of Tier I technical support or help desk experience
• Fluent Spanish and English bilingual proficiency
• Strong troubleshooting skills for IT systems and applications

✨ Nice to Have

• Familiarity with ITIL incident management
• A+ Certification or equivalent technical certification

🎁 Benefits & Perks

• 💰 Hourly rate $22-$24 CAD
• 📅 9-month contract with potential for extension or conversion
• 🌍 Global IT service exposure
• 🤝 Collaborative and inclusive team culture
• 🎓 Opportunities to develop technical and customer service skills

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 1 hour
3. 3Offer· 1-2 days

🚩 Heads Up

• Contract role with potential conversion but not guaranteed