🛠 Tech Stack

💼 About This Role

You'll design and implement a fully automated customer journey for a high-growth European Cyber-InsureTech company. Your work will directly scale customer success operations and reduce manual effort. This role offers greenfield ownership and the chance to build an automated lifecycle from scratch.

🎯 What You'll Do

• Design automated customer journeys using HubSpot workflows and sequences
• Administer HubSpot for Segment D, including dashboards and integrations
• Monitor engagement data and iterate automated touchpoints
• Set up early warning systems for churn risk and manage renewals

📋 Requirements

• 3+ years in CS Operations, Revenue Operations, or Marketing Automation in B2B SaaS
• Hands-on HubSpot expertise (workflows, sequences, properties, CRM hygiene)
• Strong process design skills translating customer journeys into scalable workflows
• Experience with CS platforms (Velaris, Gainsight, ChurnZero) or ability to learn quickly

✨ Nice to Have

• Experience in cybersecurity, insurance, or managed services
• Familiarity with Chargebee or subscription billing systems
• Dutch or German language skills

🎁 Benefits & Perks

• 🌍 High-growth environment at the forefront of European cybersecurity
• 🚀 Greenfield role with real impact and ownership
• 🤝 Collaborative team valuing operational excellence
• 💰 Competitive compensation plus standard benefits package
• 🏡 Hybrid work with flexibility for remote work