💼 About This Role

You'll own venue relationships for stadiums, arenas, and event centers, ensuring high-volume kiosk uptime during critical events. You'll proactively monitor account health and drive renewal forecasting with data-driven insights. This role offers ownership of major sports venue accounts in a well-funded, profitable AI startup.

🎯 What You'll Do

• Manage venue relationships from go-live through renewal
• Proactively monitor kiosk uptime and transaction volume
• Lead event-day readiness and escalation for live events
• Drive renewal forecasting and churn risk identification

📋 Requirements

• 5+ years in Customer Success or account management
• Experience managing accounts in hardware or SaaS environment
• Ability to translate operational data into business narratives
• Comfortable with travel up to 50%

✨ Nice to Have

• Experience with sports or entertainment venues
• Familiarity with POS systems or concessions technology
• Experience working with foodservice operators

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Excellent health, dental, and vision insurance
• 💰 401k plan
• 🚀 Small, rapidly scaling company

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min