💼 About This Role

You'll join a talent pool for future Customer Success roles at a fast-growing vacation rental platform. You'll help property owners succeed by providing support, onboarding, or payment assistance. This is a chance to be first in line for upcoming opportunities at a well-funded Barcelona-based company.

🎯 What You'll Do

• Provide top-tier support via phone, email, and chat.
• Troubleshoot integration issues and deliver expert guidance.
• Own new customer onboarding and account setup.
• Manage billing, collections, and retention efforts.

📋 Requirements

• Customer support experience in a tech environment.
• Excellent communication skills in English.
• Problem-solving ability for complex issues.
• Tech-savvy with ability to learn new software.

✨ Nice to Have

• Experience in vacation rental or hospitality industry.
• Multilingual skills (Spanish, French, German).
• Familiarity with CRM tools like Zendesk or Salesforce.

🎁 Benefits & Perks

• 🏖️ Remote work from anywhere.
• 📈 Career growth opportunities in a scale-up.
• 🌍 International team with 60+ nationalities.
• 💰 Competitive compensation (estimated).

🚩 Heads Up

• Vague job listing with no specific role defined.
• Talent pool with no guarantee of immediate opening.