🛠 Tech Stack

💼 About This Role

You'll build and ship AI agents and platforms that transform Ramp's Customer Experience, owning the strategy and execution for AI-powered tools and workflows. You'll define the perfect agentic customer journey and shift from reactive to proactive engagement, sitting at the intersection of CX, product management, and applied AI engineering.

🎯 What You'll Do

• Build and ship AI agents and internal AI products for CX teams
• Define quality standards and human-AI agent division for customer support
• Enable operations teams to leverage and improve AI stack
• Measure AI agent performance with dashboards, evals, and feedback systems

📋 Requirements

• 5+ years in product management, applied AI, or product operations
• Deep hands-on experience building with AI (prototyping, shipping, iterating AI tools)
• Working knowledge of core LLM concepts (prompting, fine-tuning, embeddings, retrieval)
• Operational empathy with ability to partner with business teams

✨ Nice to Have

• Experience managing small teams of technical or operational professionals
• Experience at high-growth startups, especially fintech or enterprise SaaS
• Familiarity with departmental workflows in Sales, CX, Finance, or Risk

🎁 Benefits & Perks

• 💰 Competitive compensation including equity
• 🏖️ Flexible hybrid work in New York, NY
• 📈 High-growth startup environment with impact

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Screen· 45 min
3. 3Technical Assessment· 60 min
4. 4Onsite Interviews· 4 hours