🛠 Tech Stack

💼 About This Role

You'll own the end-to-end renewal process for a book of customer accounts at a 100% remote software company. Your core impact will be driving retention through proactive proposals and accurate license key provisioning. This role offers direct customer ownership and growth potential.

🎯 What You'll Do

• Manage end-to-end renewal process including quotes and approvals
• Provision and manage customer license keys across systems
• Review and process sales and renewal orders for accuracy
• Assist with accounts receivable and customer billing inquiries

📋 Requirements

• 2+ years customer service experience supporting a software product
• Microsoft Office proficiency, especially Excel and Outlook
• Ability to calculate pricing margins, discounts, and increases
• Detail-oriented with multitasking and prioritization skills

✨ Nice to Have

• Experience with HubSpot or similar CRM
• Basic negotiation skills
• Creative problem-solving mindset

🎁 Benefits & Perks

• 🏡 100% Remote work environment
• 💰 Competitive benefits including health insurance
• 📈 401k program with employer match
• 🏖️ Flexible PTO and paid holidays

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Apply· 1 day
2. 2Phone Screen· 30 min
3. 3Hiring Manager Interview· 1 hour
4. 4Offer· 1 week