💼 About This Role

You'll work directly with customers to debug issues and unblock them, building the support function from scratch using AI tools like Sierra's Agent OS. You'll investigate complex problems across APIs, integrations, and infrastructure. This zero-to-one role lets you design workflows and tooling while helping customers succeed with Agent OS.

🎯 What You'll Do

• Debug customer issues with Agent OS across multiple layers
• Investigate complex problems in APIs, integrations, and infrastructure
• Design support workflows and tooling using AI tools
• Identify patterns to drive product improvements

📋 Requirements

• Love debugging complex systems
• Enjoy helping people and turning frustration into success
• Engineering mindset with comfort reading code and working with APIs
• Experience using AI tools like Claude, Codex, or similar

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Medical, Dental, and Vision for you and family
• 💰 Retirement Plan with Sierra match
• 👶 Parental Leave and fertility benefits via Carrot
• 🍽️ Lunch, snacks, and coffee provided