🛠 Tech Stack

💼 About This Role

You'll shape and scale a modern, AI-enhanced customer support function in a fast-paced SaaS environment, acting as the main point of contact while driving process improvements through automation. Your contributions will directly impact service quality and the experience of thousands of end users across multiple industries.

🎯 What You'll Do

• Manage and resolve customer inquiries across all communication channels.
• Design and optimize support workflows using Zendesk, Intercom, or similar tools.
• Evaluate and integrate AI-powered technologies to improve operational efficiency.
• Collaborate with Product and Engineering teams to translate feedback into improvements.

📋 Requirements

• Minimum of 3 years of experience in customer support, ideally in B2B SaaS.
• Strong hands-on experience with Zendesk, Intercom, or Freshdesk.
• Proven professional use of AI tools like ChatGPT, Claude, or Gemini.
• Fluent written and spoken English and German (C1 level).

✨ Nice to Have

• Experience with support automation and self-service solutions.
• Background in data-driven decision-making and KPI development.

🎁 Benefits & Perks

• 🏖️ Remote-first work environment
• 🏥 Health and wellness support including fitness memberships
• 🚲 Job bike leasing program
• 🎉 Inclusive culture with regular social events
• 📈 Professional growth and career development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Final Interview· 60 min