💼 About This Role

You'll handle inbound and outbound customer calls, respond to queries via email and chat, and troubleshoot issues across multiple channels. You'll collaborate with internal teams to improve service quality and meet KPIs. This role offers a fast-paced environment with rotational shifts.

🎯 What You'll Do

• Handle inbound and outbound customer calls
• Respond to customer queries via email and chat
• Troubleshoot issues and escalate when required
• Document interactions and follow up as needed

📋 Requirements

• 2-4 years experience in voice and non-voice customer service
• Excellent communication skills in English
• Ability to multitask with multiple chats, emails, and calls
• Willingness to work rotational shifts including weekends

✨ Nice to Have

• Familiarity with CRM tools
• Experience with AI tools

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 30 min

🚩 Heads Up

• 6 days/week work schedule
• Mismatch between level (Associate) and 2-4 years experience