Description

You will oversee Field Clinical Coordinators nationwide while remaining hands-on in field execution. This role involves training FCCs, supporting device installations, troubleshooting issues, and working directly with Skilled Nursing Facilities across the U.S. Extensive travel is required.

Requirements

• CNA, Paramedic, or Medical Assistant (MA) certification (at least one required)
• 3–5+ years’ experience in clinical operations, medical devices, or healthcare technology
• Experience in SNFs or long-term care strongly preferred
• Valid driver’s license and willingness to travel extensively nationwide
• Strong communication, organization, and problem-solving skills

Responsibilities

• Field Team Leadership Manage, coach, and support FCCs across the U.S.
• Lead onboarding and training of new FCC hires
• Conduct regular field visits and provide performance feedback
• Act as escalation point for complex operational or customer issues
• Installation, Training & Field Support Lead and support RPM device installations, setup, and validation
• Train nurses and care teams on device usage, workflows, and best practices
• Troubleshoot hardware, software, and connectivity issues in the field
• Ensure devices are properly maintained and updated
• Operational Planning & Coordination Plan and coordinate installation schedules, travel, and logistics
• Support device inventory, shipping, and deployment tracking
• Ensure efficient use of field resources across multiple facilities
• Compliance & Quality Ensure HIPAA, safety, and infection-control standards are followed
• Maintain accurate documentation of installations and service activities
• Provide feedback to product, engineering, and leadership teams
• Customer Engagement Work directly with SNF administrators, nursing leadership, and maintenance teams
• Support long-term relationships with customer sites