🛠 Tech Stack

💼 About This Role

You'll support the day-to-day operation of Mitratech's SaaS products, resolving client inquiries via tickets, chats, and phone calls. You'll be the first point of contact, prioritizing and resolving issues to meet service level agreements. This role offers the chance to work with a global leader in legal and compliance technology.

🎯 What You'll Do

• Serve as first point of contact via phone, chat, email, and web portal
• Research, troubleshoot, and resolve support issues within response goals
• Identify workarounds and communicate solutions to customers
• Maintain detailed call and email records for all customer interactions

📋 Requirements

• Customer-centric attitude with ability to make sound decisions
• Attention to detail with multi-tasking and organizational skills
• Experience with Windows Operating Systems and Microsoft Office

✨ Nice to Have

• Experience with SaaS support
• Knowledge of legal or compliance software

🎁 Benefits & Perks

• 🏖️ Flexible remote work
• 📈 Professional development opportunities
• 🏥 Health insurance
• 💻 Home office stipend

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min