💼 About This Role

You'll own a growing SMB portfolio, driving onboarding, adoption, and retention with commercial accountability. You'll design scalable engagement models and automation to deliver consistent outcomes across EMEA.

🎯 What You'll Do

• Own SMB portfolio end-to-end, driving onboarding, adoption, retention, and expansion
• Design scalable engagement processes and automation for high-volume segment
• Build health scoring, engagement metrics, and operational dashboards
• Lead renewal and expansion conversations with commercial sharpness

📋 Requirements

• 5+ years scaling customer-facing or post-sale functions in B2B SaaS
• Experience with legal or professional services enterprise workflows
• Proven ability to design data-driven engagement models using usage data
• Track record of leading retention and expansion conversations

✨ Nice to Have

• Exposure to legal tech or adjacent domains
• Experience building self-serve resources and enablement materials
• Background in systems thinking and process automation

🎁 Benefits & Perks

• 🚀 Founding role with ownership and visibility
• 💡 Competitive compensation and meaningful equity
• 🏢 Stockholm office designed for focus and high performance
• 🤝 Collaboration with leadership across product and go-to-market