💼 About This Role

You'll be the hero of our customers' day, using your product knowledge and technical expertise to answer questions and solve problems via voice. You'll craft solutions that leave customers happy while working in a hybrid environment with night shifts and rotational weekends. This role offers the chance to grow with a leading restaurant technology platform.

🎯 What You'll Do

• Answer customer voice calls and manage casework
• Write clear, professional messages explaining issues and solutions
• Balance multiple business applications and chat queues
• Collaborate with colleagues to ensure comprehensive customer support

📋 Requirements

• Bachelor's degree or equivalent
• 2-4 years of customer support experience troubleshooting software/hardware
• French language proficiency at B2/C1 level
• Strong English communication and typing skills

✨ Nice to Have

• Experience with ticketing systems and French/English voice support
• Experience in the tech industry or SaaS company

🎁 Benefits & Perks

• 🏖️ Hybrid work model after initial 6 months
• 💰 Professional development time and training
• 🏥 Comprehensive benefits (standard Toast package)
• 🍔 Restaurant industry impact

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Skills Assessment· 60 min