💼 About This Role

You'll serve as the go-to expert for clients via live chat, email, and phone, triaging inquiries and troubleshooting issues. You'll guide clients through onboarding and KYC verification with clarity and empathy. This role offers the chance to work with cutting-edge trading technology in a globally expanding company.

🎯 What You'll Do

• Resolve client inquiries via live chat, email, and phone.
• Guide clients through onboarding and KYC verification.
• Conduct personalized trading platform walkthroughs.
• Gather client feedback to inform product enhancements.

📋 Requirements

• Proficiency in English with strong communication skills.
• Advanced interpersonal skills to build rapport and explain complex info.
• Active listening and problem-solving to diagnose and resolve issues.
• Adaptability to thrive in a fast-moving trading industry.

✨ Nice to Have

• Previous experience in customer support or financial services.
• Multilingual ability, e.g., Arabic.
• Genuine interest in trading and financial markets.

🎁 Benefits & Perks

• 🏖️ Hybrid work arrangement.
• 💰 Competitive compensation (estimated).
• 📈 Exposure to cutting-edge trading platforms.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 45 min