💼 About This Role

You'll lead customer onboarding and product implementations for a SaaS platform in financial crime compliance. You'll coordinate with delivery teams to translate business needs into configured solutions, managing multiple concurrent projects for enterprise clients.

🎯 What You'll Do

• Lead end-to-end implementation projects for new customers
• Translate complex customer needs into configuration plans and workflows
• Coordinate across customer success, technical, and product stakeholders
• Configure and optimize the SaaS platform for each customer use case
• Manage multiple concurrent implementations while maintaining quality

📋 Requirements

• Proven experience in implementing or configuring B2B SaaS or technical enterprise software
• Ability to manage ambiguous projects and convert complex requirements into structured execution plans
• Experience working cross-functionally with technical teams like solutions engineers or customer success
• Excellent organizational and project management skills

🎁 Benefits & Perks

• 💻 Fully remote work with flexible hours
• 📈 High-impact role shaping customer onboarding experiences
• 🤝 Inclusive, respectful remote-first culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 week

🚩 Heads Up

• Unspecified salary range in listing