🛠 Tech Stack

💼 About This Role

You'll lead patient support center operations and a team of case managers, ensuring compliance and enhancing service quality for patients and healthcare professionals. You'll collaborate with stakeholders to drive effective program management and optimize patient outcomes.

🎯 What You'll Do

• Lead and motivate a team of case managers
• Oversee workload management for patient and physician coverage
• Identify and implement improvements to enhance patient/provider experience
• Establish partnerships with Central Operations for CRM optimization

📋 Requirements

• Bachelor’s Degree required
• 5+ years in pharmaceutical, biotech, or patient support sector
• 2+ years leadership experience in a management role
• Experience with direct provider and patient interaction

✨ Nice to Have

• Advanced degree preferred
• Experience in case management and patient access services

🎁 Benefits & Perks

• 💰 Competitive salary $125,600-$234,000
• 🏥 Comprehensive benefits including medical
• 📈 401(k) eligibility with company contributions
• 🏖️ Generous paid time off including sick and parental leave
• 📚 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min