Tech Stack

Description

You will manage collections activities, maintain accurate records, consolidate reports in Excel, monitor customer accounts, respond to inquiries, and collaborate with internal teams to resolve account issues. This role supports risk mitigation and ensures smooth workflow in a fast-paced environment.

Requirements

• High school diploma or equivalent; associate degree preferred
• Strong verbal and written communication skills
• Proficiency with Microsoft Office Suite and Google Docs
• Experience with Salesforce
• Demonstrated experience leveraging AI tools

Responsibilities

• Maintain accurate records of collection activities
• Consolidate reporting from databases in Excel
• Monitor customer accounts to apply or lift holds
• Respond to merchant inquiries professionally
• Collaborate with internal teams to resolve account issues