🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for customers and partners, handling support requests via phone, email, and chat. You'll drive resolution of delivery, account, and system issues while coordinating across teams. This role is 100% onsite in Richardson, Texas.

🎯 What You'll Do

• Handle support requests via phone, email, and chat
• Document customer concerns and resolutions accurately
• Investigate and resolve delivery, account, and system issues
• Coordinate with internal teams to drive timely resolutions

📋 Requirements

• 2+ years of experience in customer support or similar fast-paced environment
• Passion for delivering exceptional customer experiences
• Strong listening and problem-solving skills
• Ability to work flexible schedules including evenings and weekends

✨ Nice to Have

• Experience with CRM platforms or ticketing systems
• Spanish language proficiency

🎁 Benefits & Perks

• 🏖️ Paid time off
• 🏥 Health insurance
• 📈 Stock options
• 💻 Onsite work in modern office

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Initial Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 1 hour