🛠 Tech Stack

💼 About This Role

You'll lead the end-to-end renewal lifecycle for complex, high-dollar contracts in the Northeast Region, ensuring long-term retention and identifying expansion opportunities. You'll collaborate with Customer Success and Sales to drive retention goals and present ROI to C-level executives. This role offers a chance to shape strategy in a high-impact position at a leading identity security company.

🎯 What You'll Do

• Manage the subscription renewal process for assigned customers
• Identify at-risk signals and build mitigation strategies 9-12 months prior
• Present ROI and business impact to C-level executives
• Lead pricing strategy and negotiations for renewals

📋 Requirements

• 5+ years of experience in renewals, account management, or customer-facing role
• Executive presence to synthesize complex data for leadership
• Proven experience operating cross-functionally with Customer Success
• Comfort negotiating complex enterprise license agreements

✨ Nice to Have

• Experience with Salesforce or similar CRM system
• 4-year college degree or equivalent business experience

🎁 Benefits & Perks

• 🏖️ PTO and parental leave
• 🏥 Health, dental, and vision insurance
• 💰 Equity (where applicable)
• 💵 Bonus
• 🏦 401(k) and flexible spending account

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min