🛠 Tech Stack

💼 About This Role

You'll join Kong's Customer Experience team to enable customers leveraging APIs and microservices for their business initiatives. You'll build strong relationships and identify growth opportunities across a portfolio of commercial customers. This role offers a unique chance to pioneer self-service customer management approaches in a fast-paced startup.

🎯 What You'll Do

• Coach customers throughout their lifecycle with cross-team collaboration
• Define adoption plans and post-sales engagement strategies
• Work with Sales and Product teams to maximize solution value
• Innovate tooling and processes for team efficiency

📋 Requirements

• Prior experience in a similar role within SaaS, Open Source, or Infrastructure software
• Good understanding of complex technology environments
• Strong organizational skills to drive effective customer outcomes
• Builder mentality with problem-solving approach

✨ Nice to Have

• Experience with API and microservices technologies
• Knowledge of customer engagement automation techniques

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💻 Remote-friendly work environment
• 📈 Equity opportunities
• 🏥 Comprehensive health insurance
• 📚 Learning and development budget