💼 About This Role

You'll own the customer journey optimization across all Veepee websites, collaborating with tech and business teams. By tracking KPIs and translating data insights, you'll drive process improvements that enhance user experience. This hybrid role in Barcelona offers a dynamic international environment.

🎯 What You'll Do

• Define and monitor KPIs to track process performance
• Translate data insights into business requirements for tech teams
• Prioritize business needs with product teams based on value
• Manage transversal projects and coordinate with other BPOs

📋 Requirements

• 3+ years of experience in digital project coordination
• Strong analytical skills using various data sources
• Solid understanding of the e-commerce landscape
• Fluent English and ability to work with diverse teams

✨ Nice to Have

• International experience
• Leadership skills

🎁 Benefits & Perks

• 🌐 Dynamic international teams
• 📚 E-learning platform with self-education courses
• 🎤 Meetups and conferences locally and internationally
• 🏠 Up to 2 days remote work per week
• ⏰ Flexible working hours

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/case interview· 60 min