💼 About This Role

You'll join Coupang's Rocket Now food delivery team to resolve critical incidents and manage business risks. Your work will directly protect customer trust and service reliability in a high-growth environment. You'll handle external complaint resolution and policy development for a leading app.

🎯 What You'll Do

• Handle and analyze critical issues for Rocket Now
• Establish policies for critical incidents and abuse cases
• Monitor service risks involving customers, merchants, and riders
• Support external complaint handling and recurrence prevention

📋 Requirements

• Business risk analysis from Legal and PR perspectives
• External affairs or public-facing issue resolution experience
• At least 2 years in customer support or external complaint handling
• Experience developing rapid response strategies for urgent situations

✨ Nice to Have

• Retail, e-commerce, or logistics industry experience
• Data analysis or service planning skills
• Korean language proficiency

🎁 Benefits & Perks

• 🏖️ Paid Time Off
• 🏥 Health Insurance
• 📈 Stock Options
• 🍱 Meal Allowance
• 🚗 Transportation Subsidy

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Application Review· 1 week
2. 2Phone Interview· 30 min
3. 3Onsite Interview· 2 hours