🛠 Tech Stack

💼 About This Role

You'll manage a growing portfolio of hospitality customers in your territory, ensuring strong product adoption and success. You'll drive key metrics like NPS and identify up-sell opportunities for the sales team. This fully remote role based in Las Vegas is perfect for a people person passionate about hospitality.

🎯 What You'll Do

• Manage a portfolio of customers in your territory.
• Assist in developing the Customer Success department.
• Oversee the onboarding pipeline to ensure timely go-live.
• Execute targeted customer engagements based on journey stage.

📋 Requirements

• 2+ years of customer-facing experience in hospitality SaaS.
• Relationship building skills at all organizational levels.
• Excellent presentation skills for C-Level and technology leaders.

✨ Nice to Have

• Knowledge of hospitality industry verticals (Hotels, Restaurants).
• Familiarity with Avero platform, Salesforce/CRM.

🎁 Benefits & Perks

• 🏥 Health, Dental and Vision insurance
• 🏡 Remote work environment
• 🏦 401k and Company Match
• 📈 Equity in the company
• 👶 Parental Leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min