💼 About This Role

You'll act as a trusted technical expert supporting enterprise clients using AI-driven workflows for critical business decisions. You'll investigate complex issues, coordinate resolutions across teams, and build scalable support operations for a rapidly evolving platform. This role offers the chance to collaborate closely with Product, Engineering, and Client Success teams while gaining expertise in SaaS systems and AI-powered workflows.

🎯 What You'll Do

• Investigate and resolve complex technical issues across AI-powered SaaS workflows.
• Manage support cases end-to-end ensuring timely and effective resolutions.
• Differentiate between bugs, system behavior, and configuration issues.
• Document confirmed issues with detailed diagnostic information for Engineering.
• Identify recurring issues and surface insights to Product and Client Success teams.

📋 Requirements

• 3-5 years in Technical Support Engineering within B2B SaaS.
• Strong experience troubleshooting complex, data-heavy SaaS platforms.
• Excellent written communication skills for technical and non-technical audiences.
• Proven ability to work independently and meet response targets.

✨ Nice to Have

• Experience in insurtech or fintech environments.
• Experience collaborating with Product, Engineering, and Customer Success teams.

🎁 Benefits & Perks

• 💰 Competitive salary $85k-$135k USD plus significant equity.
• 🧑‍⚕️ Comprehensive healthcare including fully covered medical, dental, vision.
• 🏠 Fully remote work within the US.
• 🏖️ 20 days PTO annually.
• 🎓 Continuing education support and professional development.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 60 min
3. 3Hiring Manager Interview· 45 min