🛠 Tech Stack

💼 About This Role

You'll join the Executive Response Team at Dun & Bradstreet to resolve complex customer inquiries across technology, data, and product usage. Your work will directly improve customer satisfaction and team operational performance through efficient, empathetic support. This role offers the chance to build deep expertise in a global data analytics leader.

🎯 What You'll Do

• Resolve multi-channel customer inquiries requiring specialized skills in technology, data, or product usage.
• Listen empathetically to identify and define customer needs, delivering tailored service solutions.
• Maintain high professionalism and build positive rapport with every customer interaction.
• Participate in group projects for new product launches, tool improvements, or process enhancements.

📋 Requirements

• 3-5 years of customer service experience, preferably in B2B.
• Bachelor’s degree, preferably in Computer Science or equivalent.
• Contact center and CRM experience.
• Proficiency in Microsoft Office Suite.

✨ Nice to Have

• Experience with data products or analytics services.
• Fluency in additional languages relevant to the market.
• Analytical skills to handle complex issues.

🎁 Benefits & Perks

• 🏖️ Employee Assistance Program
• 📈 Retirement savings plan
• 🏥 Health and wellness benefits
• 📚 Continuous learning and development
• 💼 Career growth opportunities in global company

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 45 min

🚩 Heads Up

• Role requires physical presence (onsite) despite having 'remote' as possible? Actually listing says onsite.
• Multiple vague expectations like 'ownership mindset', 'problem solver', 'curious' not linked to measurable criteria.