Tech Stack

Description

You will build and lead a new HVAC service team in Hudson, Ohio, overseeing revenue streams, managing staff, and ensuring customer satisfaction. You'll develop strategies, manage billing, and drive business growth in the service department.

Requirements

• 10+ years of relevant work experience.
• HVAC knowledge with hands-on industry experience.
• Strong computer skills for data entry and retrieval.
• Excellent written and verbal communication skills.
• Detail-oriented with strong analytical and problem-solving abilities.
• Effective leadership, teamwork, and decision-making skills.
• Ability to recruit, train, and motivate talent.
• Experience managing and growing an organization.
• Strategic thinker with operational execution expertise.
• Ability to drive immediate and long-term business impact.
• High school diploma or general education degree (GED).
• Knowledge of Microsoft Word, Microsoft Outlook, Microsoft Excel.
• Valid driver's license.

Responsibilities

• Develop and execute business growth strategies with sales and business development teams.
• Oversee multiple revenue streams, including maintenance contracts, service, major projects, parts sales, and warranty services.
• Manage revenue forecasting, labor billing rates, and manpower planning.
• Facilitate cross-department collaboration to align service activities with company goals.
• Supervise office staff and field technicians, ensuring compliance with performance standards and policies.
• Develop and manage technical training and safety programs, including documentation and training sessions.
• Lead and develop the service team to enhance customer satisfaction.
• Conduct quality assurance checks and address customer service issues.
• Review field service reports to monitor projects, maintenance contracts, and services.
• Manage department billing in coordination with the accounting department.
• Assist in securing high-value service contracts and clients.
• Ensure efficient use of manufacturer/vendor websites for replacement parts and support.