🛠 Tech Stack

💼 About This Role

You'll lead a team of high-performing Support Engineers as a player-coach, spending significant time in the queue handling complex technical escalations. You'll debug code in open-source repos and act as the primary Subject Matter Expert, mentoring your team through the toughest challenges.

🎯 What You'll Do

• Handle complex technical escalations and debug code in open-source repos
• Lead from the front by answering inbound support tickets weekly
• Triage, reproduce, and report product bugs before escalating to Engineering
• Engage with users on Discord and GitHub to solve technical issues

📋 Requirements

• 8+ years of experience in technical support, engineering, or sales engineering
• 2+ years of people management or team lead experience
• Ability to read and debug code in Python or JavaScript
• Strong understanding of modern dev landscape (CI/CD, APIs, Microservices)

✨ Nice to Have

• Previous experience as a Software Engineer or in DevOps
• Active contributions to Open Source projects
• Experience implementing Support tools (Zendesk, JIRA, Linear)

🎁 Benefits & Perks

• 💰 Equity grants
• 🏖️ Paid time off
• 🏥 Group health insurance