🛠 Tech Stack

💼 About This Role

You'll transform HR and service delivery data into actionable insights to improve employee support outcomes. Your work will directly influence how employees experience support services across the organization. This role sits at the heart of employee experience operations, driving data-driven improvements to service quality and efficiency.

🎯 What You'll Do

• Own and maintain Employee Service Center reporting cadences and dashboards.
• Monitor and analyze key service metrics like SLA adherence and resolution time.
• Conduct deep-dive analysis of Workday transactions and HR workflows.
• Support capacity planning by developing staffing data models and dashboards.

📋 Requirements

• 3–5 years in HR analytics, HR operations, or similar data-focused roles.
• Experience with Workday and ticketing platforms like ServiceNow.
• Proficiency in Excel, BI dashboards, and ideally SQL.
• Ability to build dashboards and translate complex data into clear insights.

✨ Nice to Have

• Experience in HR service delivery or employee operations.
• Strong communication skills to influence stakeholders.

🎁 Benefits & Perks

• 💰 Competitive salary $79k-$132k
• 🏠 Fully remote work flexibility
• 🏥 Medical, dental, vision insurance
• 🏖️ Paid time off and holidays
• 📈 Equity awards and retirement plan

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/analytical assessment· 60 min